Physicians are hard pressed to spend more than the “rumored” 15 minutes per patient these days. If, in fact, this is the pressure that has accelerated in your professional life, then perhaps you must pause for a moment of reflection and a “Time Out”.
Just as more patients can participate in healthcare delivery, waiting rooms are often seen very crowded. Physicians cannot possibly provide the type of focused concentration to an individual patient if he/she is seeing upwards of 3000.
While it is great that people who could never participate in healthcare now to have the option to see docs, it does not allow for the patient-physician relationship to develop organically. Unless a healthcare facility has taken a strategic and tactical view of the physician-patient relationship, and are making amazing use of technology, data and metrics, it is tough for either patient or the doc to feel satisfied in the relationships they are attempting to forge.
A tip to docs that may be helpful from the “get go”. Introduce yourself as though you really are happy to see this patient. Ask one question that pertains to the patient’s interests. Remember, you are a complete stranger in many cases. Even if you chunk your patient routine down to a “boiler plate” rendition and must practice it in front of a mirror…..all the more important! Do it!
Use technology to your advantage as opposed to the “same old…same old” patient reminder phone calls.
Who are you Doc?
To Your Health!
Health Industry Marketing Advisor